Plan News was updated on March 1, 2015.

ThriftLine Technical Issues — (February 19, 2015) We are experiencing technical issues with the ThriftLine. You may experience delays in reaching a Participant Services Representative, or you may hear a busy signal or be disconnected. If you hear a busy signal or are disconnected, please try again. We are working diligently to resolve the issue and sincerely apologize for the inconvenience.

2014 Annual Participant Statements — (February 9, 2015) 2014 annual participant statements are now available in My Account and are in the mail. To receive e-mail updates when new participant statements are available, sign up at “E-Mail Updates” (under Quick Links) on the home page.

IRS Form 1099-R — (January 28, 2015) The TSP has mailed IRS Form 1099-R, Distributions from Pensions, Annuities, Retirement or Profit-Sharing Plans, IRAs, Insurance Contracts, etc., to participants who received a withdrawal up to December 26, 2014, and/or a taxable distribution of a loan up to December 31, 2014. (Taxable distributions declared on December 29, 30, and 31 are taxable income for 2014.) If you have not received Form 1099-R by mid-February, you can print out a copy from My Account. Corrected Forms 1099-R will be issued late February/early March. If you are expecting a corrected Form 1099-R, you may wish to wait to file your taxes until you receive the form.

USPS Cyber Intrusion — (November 10, 2014) We have been notified of the cyber intrusion incident experienced by the U.S. Postal Service. This incident does not affect your Thrift Savings Plan account. If you are a Postal employee and need additional information, please contact the Postal Service Human Resources Shared Services Center at 1-877-477-3273 and choose option 5 (option 1 for TDD/TTY). As a reminder, you can always visit the TSP Security Center for information regarding online security.

2015 Contribution Limits (Update) — (November 6, 2014) The Internal Revenue Code places specific limits on the amount that you can contribute to employer-sponsored plans like the TSP each year. Limits for 2015 have just been released. To learn more, visit “Contribution Limits.”

Learn More About Our Funds — (October 14, 2014) Are you curious about our C Fund or interested in our I Fund? Visit us on YouTube to view separate videos that explain each of the TSP’s five funds (G, F, C, S, and I), as well as our Lifecycle (L) funds.

Five Tips for Completing Your TSP Requests Correctly — (September 30, 2014) In this video, we share five tips for completing TSP forms correctly. The first time.

Trouble with Your New TSP Password? — (July 17, 2014) If you are attempting to change your password for the first time since May 10, 2014, and your old password was longer than 8 characters, enter only the first 8 characters of your old password.

If you created your new password after May 10, 2014 and you are having trouble logging back into My Account, please review the following tips:

  • Check the Caps Lock key. If you unknowingly had it on when you created your password, then all the letters that you intended to be lowercase were actually entered as uppercase. The only way to get your password correct when you log back in is to engage the Caps Lock key.
  • Clear the cache (temporary storage). See our instructions.
  • Use the “Unmask” feature to ensure that you properly type in your account number/custom user id and that you don’t inadvertently type your new password into the custom user id field.
  • If you have a civilian and a uniformed services account and you want to be able to toggle between them during the same web visit, both account passwords must be the same. If you find that you can get into one account but not the other, it’s because you still must change the other account’s password.

If you still are not able to log back into My Account, you may have to request that a new password be sent to you. You can click on the “Forgot Your Password?” link on the login page or call the toll-free ThriftLine at 1-877-968-3778 (outside U.S. and Canada call 1-404-233-4400 (not toll free)) and speak to a Participant Service Representative. Your new password will not be emailed; it will be sent to you using the US Mail. Please verify that your address of record is correct before you request your new password.

Once you receive your new password, you’ll again be prompted to create a new, stronger password. Take extra care to note how you used the Caps Lock key and where you used special characters. Soon after you’ve changed your password, you will receive a confirmation notice in the mail.

If you use an online financial management (OFM) service such as Mint.com, PersonalCapital.com, or Manilla.com, be aware that it will not be able to access your TSP account information until you create a new stronger password. Once you create it, log in to your OFM and update it there as well to restore the connection.