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We also asked about your communication preferences. From the 2011 TSP Survey, the preference for the TSP website grew by 9 percentage points, while the preference for statements sent by mail dropped by 8 percentage points.
|TSP Communication Preferences|
(Ranked in Top 3)
|Annual/quarterly statement via U.S. mail||71%|
|TSP booklets and other printed materials||33%|
The TSP ThriftLine allows participants to talk to a Participant Service Representative to get quick answers to questions about loans, contribution allocations, interfund transfers, designations of beneficiaries, and withdrawals. The 18% of respondents who had called the TSP ThriftLine in the past 12 months reported being Very Satisfied/Satisfied with the level of service.
|TSP ThriftLine Satisfaction|
(% of Very Satisfied/Satisfied)
|Understanding of my needs and/or concerns||89%|
|Overall quality of service||88%|
|Ability to answer my questions or address my needs||87%|
Although the TSP ThriftLine has an automated response system that's available 24/7, we asked participants about the hours when they can speak to a live representative. While most responded that the current hours work, there was some interest in weekend hours.
|Do the TSP ThriftLine Hours of Operation Work for You?|
(Available Monday–Friday from 7:00 a.m. to 9:00 p.m. ET)
|These hours work well for me*||88%|
|I'd prefer to be able to call before 7:00 a.m. ET*||<1%|
|I'd prefer to be able to call after 9:00 p.m. ET*||4%|
|I'd prefer to be able to call Saturday or Sunday*||8%|
|I don't expect to ever call||6%|
|*Figures do not include those who don't expect to ever call.|