- Your TSP Account Number
- Your User ID
- Your TSP Web Password
- Your ThriftLine Personal Identification Number (PIN)
The TSP takes many steps to keep your account secure. It is important that you do your part to protect your account information. Do not reveal it to anyone or store it where anyone can find it.
The TSP provides you with a 13-digit account number that you must use to identify your account. Use this number when accessing your account on the website, when calling the ThriftLine, or when completing TSP forms.
Like a bank account number, your TSP account number cannot be changed.
If you forget your account number, you can use the TSP website or the ThriftLine to request to have it mailed to you. You can also find your account number on your quarterly and annual participant statements.
If you'd like to access your account without having to always remember your 13-digit account number, you can create a user ID to use instead. To do so, you will first have to log into My Account using your TSP account number and Web password. Then you will have the option of creating your user ID. You can change your user ID whenever you wish.
If you forget your user ID, you can access your account with your TSP account number and Web password. Be aware that you cannot use your user ID on the ThriftLine.
As soon as your account is established, the TSP mails you a Web password to use with your TSP account number (or user ID) when you log into the My Account section of the website or when contacting the TSP. The first time you log into your account with this password, you will be prompted to create a new one of your choice.
You can change your password at any time, but you must first enter your TSP account number or user ID and your existing password.
If you forget your Web password, you can request a new one on the website or by contacting the TSP. It will be mailed to you. Or you may call 1-877-968-3778, choose option 3 to speak to a Participant Service Representative, and request that your password be reset.
As soon as your account is established, the TSP mails you a 4-digit PIN to use with your TSP account number to access account information and perform certain transactions on the ThriftLine.
You can change your PIN at any time. To do so, call the ThriftLine and enter your TSP account number and existing PIN. Then follow the directions to change your PIN.
If you forget your PIN, you can request a new one on the ThriftLine or by contacting the TSP. It will be mailed to you.