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High call volume on the ThriftLine — We are currently experiencing high call volume and longer-than-normal wait times for speaking to a TSP representative on the ThriftLine.

If you have questions about the recent security changes in My Account, such as needing a user ID to log in, please use the new online tools to create or recover your user ID online. For security purposes, TSP representatives on the ThriftLine do not have access to this information.

How to create or recover your My Account user ID online

  • If you don’t have a user ID, you must create a user ID. You’ll first need to log in with your TSP account number and password.
  • If you’ve forgotten your user ID, you can recover your user ID.

Our highest call volume is on Monday and Tuesday mornings. If you want to minimize your wait time to speak to a TSP representative, consider calling the ThriftLine outside of those peak hours.