Updated January 22, 2021.
You can check this page for up-to-date details about TSP operations and temporary changes we’re making to support you during this time. The information we’re providing here is current but subject to change as we receive additional guidance and information.
Information related to COVID-19
- Online transactions and secure messaging in My Account
- CARES Act information
- Submitting certain forms online
- Temporary acceptance of PIV and CAC signatures on TSP forms
- Restriction lifted on starting and restarting installment payments based on life expectancy
- Payments you make to the TSP by check may take longer to process
- How to update your mailing address
- USPS temporarily suspends service to several countries
Online transactions and secure messaging in My Account
We strongly encourage you to take steps right now to make sure you have online access to My Account. After you log in securely, you can send questions and requests to TSP representatives through the Message Center, and you can perform many TSP transactions on your own.
What you can do online in My Account
- Add and validate your email address(es) or cell phone.
- Access statements, documents, and correspondence.
- Change your contribution allocation to determine how your money gets invested.
- Rebalance your portfolio with interfund transfers.
- Begin a loan or withdrawal request and make changes to installment payments. (In certain circumstances, you can complete your entire request online.)
- View your account balance.
How to get help online through our Secure Message Center
- Log in to My Account.
- From the menu, select Message Center.
- Select the Messages tab.
- Select the Compose Message button.
A TSP representative will reply to your message within 2 business days.
When the response is available, you can log in to My Account and return to the Message Center to view it. You’ll also be able to submit a reply if you need additional help.
CARES Act information
The Coronavirus Aid, Relief, and Economic Security (CARES) Act included several important provisions for TSP participants:
- It waived required minimum distributions (RMDs) for the year 2020 for all TSP participants who would otherwise have been subject to RMDs, including those who would not have been required to receive one until April 1, 2021.
Learn more about temporary changes to RMDs
- It temporarily doubled the maximum amount that COVID-affected TSP participants could borrow from their accounts.
- It allowed COVID-affected TSP participants to suspend TSP loan payments for the year 2020.
- It authorized us to create a special withdrawal type for COVID-affected participants.
- It provided favorable tax treatment for COVID-affected participants who made a withdrawal from their accounts in 2020.
The deadlines for the increased loan maximum, for suspending loan payments, and for taking withdrawals that are covered by the CARES Act have passed.
If you took a withdrawal from your TSP account in 2020, you may want to review information about the favorable tax treatment provided by the CARES Act, including whether your withdrawal is eligible and, if so, how to take advantage of it.
Learn more about CARES Act withdrawals and repayments
Submitting certain forms online
You may now submit certain TSP forms online by logging in to My Account and uploading a PDF copy of the form. You’ll find an up-to-date list of forms we accept online when you log in to My Account and select Upload Form from the menu. That section provides detailed instructions on how to prepare your file for upload.
You still have the option to mail or fax your completed form and supporting documentation to us. However, be sure to submit your form and documentation one time only. We will process the first submission we receive and cancel any subsequent forms of the same type.
The list of forms you can submit online may change at any time, so be sure to check the list in My Account before you begin preparing your file.
Temporary acceptance of PIV and CAC signatures on TSP forms
We will temporarily accept certain digital signatures on TSP forms in order to support participants in physical distancing measures during the COVID-19 pandemic. To be eligible, you must use your unexpired U.S. federal personal identity verification (PIV) credentials or common access card (CAC) to sign your form before you submit it to us.
Restriction lifted on starting and restarting installment payments based on life expectancy
The FRTIB has permanently changed the rule that prevents you from starting installment payments based on life expectancy if you have previously received installment payments.
Find out more information about installment payments
Payments you make to the TSP by check may take longer to process
Because of public health precautions being taken at our processing facilities, payments made by check will most likely take longer to appear in your TSP account. These include payments to make up missed loan payments, submit additional loan payments, or to roll over payments from IRAs or other employer plans. We appreciate your patience.
How to update your mailing address
If you’re actively employed, you must notify your agency or service when your address changes.
USPS temporarily suspends service to several countries
Please be advised that the U.S. Postal Service has temporarily suspended mail delivery service to several countries. Mail addressed to these countries will be returned to sender. If the mailing address we have on file for you is in one of the countries listed, we won’t be able to send you mail. You can view your account statements and notices when you log in to My Account. If you have concerns about receiving other types of TSP mail in these countries, please call the ThriftLine and speak to a TSP representative.