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Protect your TSP account

Easier login and more security for
My Account this fall

You may notice some changes to your My Account login in late October 2020. As a stronger layer of security against fraud, all TSP participants will need to log in with a user ID and use a phone number for two-step authentication and other online requests.

If you already created a user ID and validated a personal phone number in My Account, you won’t need to make any changes. Otherwise, you’ll see prompts for the steps you need to take when you log in to My Account.

Protecting your TSP account is our top priority, and it’s a responsibility that we share with you as a TSP participant. While we create a secure connection to and give you control over your account settings, we strongly encourage you to take steps to protect your data when you’re online.

You can learn more about how to protect yourself on the internet, how to recognize scams that attempt to steal your information, and more about online security from the Federal Trade Commission.

If you’re concerned that your personal information or TSP account has been compromised, contact us immediately.

Learn to identify real TSP communications

How we contact you

We will never include your sensitive information in an email, and we will never ask you to send us sensitive information by email.

We will not contact you about investment opportunities or authorize third parties to provide counseling or services related to your investment choices. We do not assign the terms “TSP Advisor” or “TSP Counselor” to any individual or group.

If you’re not sure whether correspondence or phone calls claiming to be from the TSP are authentic, do not provide any personal or financial information. Contact us directly if you have questions or if you need to report suspicious activity.

What you should do to help prevent fraud

Steps you should take to protect your TSP account include:

You also need to make sure we have your correct mailing address to ensure that your TSP information and transaction confirmations don’t go to the wrong place.

Your written request must include your name, account number (or Social Security number), date of birth, signature, and the date you signed the letter.

Access to your account will remain blocked until you submit a written request to remove the block.

How we protect your TSP account

Account security features we give you include:

Be cautious with software and mobile applications

You may encounter software or mobile applications that reference the Thrift Savings Plan and prompt you for your TSP account credentials. The TSP does not support these applications. We cannot endorse any information or advice you may receive from third-party software or applications. Providing your TSP account credentials to third-party software or applications may jeopardize your account security.

Add Extra Security to Your Account

After you log in to your TSP account for the first time, you can go to your profile settings to validate an email address and cell phone. Then you will be led through the steps necessary to enable two-step authentication.

Two-step authentication helps you protect your account against fraud by prompting you for a one-time verification code each time you log in. This login process is more secure because it means that online access to your account requires something you know (your account number or user ID and password) and something you have (a one-time verification code you receive in your email or on your phone). Someone who tries to log in to your account fraudulently won’t be able to gain access without the code.