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Request your TSP account information

If you don’t have your account information, you may be able to retrieve it online or request that we mail it to you again. If you’re unable to make your request online, you can call the ThriftLine and speak to a TSP representative for help.

TSP account number

You can request your TSP account number online, and we’ll send it to the mailing address on your account. You should receive your account number by mail within 3 to 5 business days.

User ID

If you’ve never created a user ID, you must create a user ID online.

If you’ve forgotten your user ID, you may be able to recover your user ID online.

Password

You may be able to reset your password online.

Personal Identification Number (PIN)

You can call the ThriftLine and request that we mail you a new PIN. You should receive your new PIN by mail within 3 to 5 business days.